If your smart glasses are not working as expected, such as not responding, failing to connect, or experiencing other temporary issues, resetting them may help restore normal operation.
Note: Resetting the glasses may require you to reconnect them to your phone afterward.
Reset Your Glasses
- Place your smart glasses inside the charging case.
- Turn the charging case over and locate the Reset button on the bottom.
- Press and hold the Reset button for 7 seconds.
- Release the button when the charging case indicator light turns white and flashes 3 times.
- Your smart glasses have now been reset.
After resetting, remove the glasses from the case and try using them again. If necessary, open the companion app and pair your glasses with your phone again.
Need more help?
- Visit the Troubleshooting article for pairing & charging issues.
- Contact Support: Submit a request or chat with us in the app.
- Explore the Full User Manual for advanced features.
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